At Haoali, we always try to provide quality products and reliable service. Please read our return policy carefully before placing an order.

1️⃣ Order Confirmation :

All orders will be confirmed by phone call, SMS, or WhatsApp.

Haoali reserves the right to cancel any order without confirmation.

Fake or suspicious orders will be automatically cancelled.

2️⃣ Return Conditions :

Products can be returned only in the following cases :

Damaged or broken product

Wrong product delivered

Product has a serious defect

Return Request Time :

Customers must inform us within 24 hours after receiving the product.

Return Requirements :

Product must be unused

Product must be in original packaging

Product must be in resellable condition

Otherwise, return requests will not be accepted.

3️⃣ Non-Returnable Items :

The following cases are not eligible for return or refund :

Used products

Opened packaging

Change of mind

Ordered by mistake

Product not liked

Size or color not preferred

Please check product details carefully before placing an order.

4️⃣ Refund Policy :

Refund will be provided only in the following cases :

Product is out of stock after payment

Haoali is unable to deliver the product

Refund will be processed within 3–5 working days.

5️⃣ Important Notice :

Haoali reserves the right to:

Cancel suspicious orders

Reject invalid return requests

Restrict Cash on Delivery service for customers who place fake orders repeatedly

6️⃣ Customer Responsibility :

Before placing an order, customers should:

Check product details carefully

Provide correct phone number and address

Make sure someone is available to receive the parcel.